Terms and Conditions

1. MRC membership is open only to residents of Malaysia and the MRC card is valid at MPH outlets in Malaysia.
2. The MRC card is a privilege card. It is not a credit card, charge card or discount card. It is non-transferable. Employees of MPH Bookstores Sdn Bhd are not eligible to sign-up as members.
3. A fee of RM20 is chargeable for 2 years of membership.
4. Receipts from book fairs, exhibitions, warehouse sales and the like cannot be used for membership application.
5. Membership is open to individuals only.

Renewal/ Replacement of MRC membership

1. The MRC membership is valid for 2 years and can be renewed with a fee of RM20.
2. Upon renewal, a temporary card will be issued and it will be valid for 3 months. Please produce the temporary card at the cashier point before payment to ensure point accumulation.
3. Original card(s) will be sent to you at your corresponding address once it is ready. Please update us on any change of address to ensure you receive your card(s).
4. Renewals must be done within one year from the expiry date or you will need to sign-up as a new member.
5. A fee of RM10 is chargeable for any replacement of lost or damaged cards. This fee is not eligible for accumulation of points. A temporary card will be issued upon your application.

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Usage of MRC Card

1. The MRC card must be presented to the cashier BEFORE each purchase to record the amount spent. CARDS PRESENTED AFTER THE TRANSACTION WILL NOT BE ACCEPTED FOR POINT ACCUMULATION.
2. There shall be no accumulation of points for backdated receipts, special savings, offers, bulk purchases and sales unless otherwise stated. This applies to members whose children enjoy MRC Junior privileges.
3. There shall also be no accumulation of points for purchases of MPH Gift Vouchers. However, points will be awarded upon redemption of these vouchers.
4. Points will not be accumulated for dining at the Book Cafe or Juice Bar, or when members utilize the Internet services provided at MPH. Points will also not be accumulated for purchase of event/seminar/workshop tickets and agent controlled items (Patchi).

Rebate

1. For every RM1 spent, members will be awarded 1 MRC point.
2. There are two point accumulation periods in a year - January to June and July to December.
3. At least 300 points must be accumulated in each of these periods to qualify for the rebate.
4. A 5% rebate will be awarded to MRC members who spend RM300 to RM999.99 and a 10% rebate will be awarded to those who spend RM1000 or more in each period.
5. Qualifying periods are independent of each other and points from one qualifying period cannot be carried forward into the next period. FOR EVERY NEW PERIOD, POINT ACCUMULATION WILL BEGIN FROM NIL.
6. Members are advised to keep all receipts for at least 6 months of each qualifying period in the event of discrepancies in the accumulated points.

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Redemption

1. Rebate vouchers are to be redeemed within 6 months from the printed date. Any redemption after the expiry date will not be accepted.
2. To use the rebate voucher, kindly produce your identification card and your VALID MRC membership card to the cashier before payment.
3. Rebate vouchers are null and void upon expiration or cancellation of your MRC membership.
4. Rebate vouchers are NOT redeemable for cash. Please allow at least 4 weeks for processing of rebate vouchers.
5. Replacement of misplaced/lost rebate vouchers will only be issued in the following rebate period.
6. MPH Bookstores will not be responsible for any unclaimed rebates for previous periods. Any discrepancies of points and failure to receive rebate vouchers must be settled within 6 months from the stated period.

Others

1. MPH reserves the right to amend these terms and conditions as it deems fit at its absolute discretion and without prior notice.
2. Failure to observe the terms and conditions stated herein may result in termination of member’s membership.
3. MPH also reserves the right to terminate the privileges and withdraw the cards from use at any time without prior notice.